After a twenty year gap which I truly regret, I have taken up photography again. After a great deal of research, all my experience was pre-digital, I decided to purchase a Nikon camera. Having scoured all available avenues I came upon Grays of Westminster and having perused the website, made my way to Churton Street with a certain amount of apprehension - after all I am a novice in the digital photography age.

On the first occasion, I was helped by Bron who was patience personified as he explained the features and mysteries of the D7000 allowing me the opportunity of taking the aforementioned onto Churton Street to have a play. As time was short, I bid my thanks and farewells and dashed to a meeting.

The following week I returned and received a warm greeting from Bron; he was attending to another customer, and was helped by Tabitha. Again the service was exemplary; she was friendly, knowledgeable and patient. I purchased the D7000, the 18-200mm zoom and all the peripherals and the whole "Grays experience" made my re-entry into photography such a joy.

The ambience of the shop, the friendliness of the team and the range of product is absolutely out of the top draw and I would encourage anyone who is thinking about purchasing a new camera to pay a visit to Grays before they make their decision.

Please feel free to use this short note as you wish and pass on my thanks to all the team. I will be back to purchase all my additional requirements from you.

With kind regards,

Andrew R.R. Vickers

When you're buying a camera or any item of photographic equipment, the service you receive is as important as the price you pay.

Whether it's informative buying advice, swift delivery and equally swift action if things go wrong, good service is a precious commodity that should be shouted from the rooftops.

That's where the What Digital Camera Good Service Awards comes in, by recognising and rewarding those retailers who go that extra mile. There are three categories: Best Online Retailer, Best High Street Independent Retailer and Best High Street Multiple Retailer.

To vote is easy; all you need to do is complete the competition form on the voting page of the What Digital Camera website.

Competition ends: 14th January 2011.

"I recently purchased a secondhand Nikon D2x from you. Can I just say firstly that the camera was exactly as described, also that the level of prompt, professional and polite service that i received from your company was a breath of fresh air. Please continue to offer this level of fantastic retail experience.

Oh by the way, the camera was delivered very quickly!!!!!!

Thanks Again."

Adam Law Freelance Photographer
adam law photography
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